Cancellation and Refund Policy

1. Scope

This Policy governs cancellation, changes, no-shows, delays and refunds for pre-booked intercity chauffeur transfers sold by nexoriaxile.com, a private entrepreneur (PE), EDRPOU 76573944, Kyiv, Ukraine. Intercity road passenger transport is licensed under Law of Ukraine No. 222-VIII of 02.03.2015 'On Licensing of Types of Economic Activity' and Law of Ukraine No. 2344-III of 05.04.2001 'On Road Transport'; licence details on request.

2. Cancellation fees

• Over 24 hours before pickup: free cancellation, full refund.
• 12–24 hours: 30% of the fare.
• Under 12 hours: 50% of the fare.
• Under 3 hours or after departure: 100% of the fare.

3. Changes and no-show

Date, time, route or vehicle changes require at least 24 hours' notice, subject to availability and any fare difference; later requests count as cancellation and rebooking. A no-show is when the passenger is absent within 60 minutes (airport/rail) or 15 minutes (other addresses) of the scheduled pickup and cannot be reached on the given number; the full fare applies.

4. Delays

If we delay departure by over 30 minutes for reasons within our control, you may cancel for a full refund of the prepayment. Events outside our control give no right to compensation beyond a refund of the unperformed service. Refunds are issued to the original payment method within 10 business days; bank charges are not refundable.

5. Complaints

Nothing here limits your rights under Law of Ukraine No. 1023-XII of 12.05.1991 'On Consumer Protection'. Complaints: contact@nexoriaxile.com, +380 666 095 7927; we reply within 30 days. You may also apply to the State Consumer Protection Service or a court.